Terms & Conditions

1. General

Mobility Direct Australia operates as an online retailer supplying mobility aids and related products across Australia. We reserve the right to update or change these Terms & Conditions at any time without prior notice.

2. Products & Availability

All products listed on our website are subject to availability. We reserve the right to:

• Limit quantities per order
• Discontinue products at any time
• Update product descriptions, specifications, and pricing without notice

We aim to ensure all product information is accurate; however, errors may occasionally occur.

3. Pricing & Payments

All prices are listed in AUD (Australian Dollars) and include GST where applicable.

We accept secure payments via approved payment gateways. Orders will not be processed until full payment has been received.

We reserve the right to cancel or refuse any order at our discretion, including in cases of pricing errors or suspected fraud.

4. Shipping & Delivery

Orders are processed within 1–2 business days. Tracking details are provided within 24–48 hours after dispatch.

Shipping fees are calculated at checkout based on your postcode and delivery location.

Estimated delivery times are 4–8 business days, depending on your location and courier network.

We are not liable for delays caused by third-party carriers such as Australia Post or unforeseen circumstances.

5. Returns & Refunds

We offer a 30-day return policy on eligible items. To be eligible for a return:

• Items must be unused and in original packaging
• Proof of purchase is required
• Customers must provide photos of the product issue before approval

Refunds are processed once the returned item is received and inspected. Please allow 3–10 business days for refunds to appear.

6. Warranty

All products come with a 2-year warranty covering manufacturing defects.

The warranty does not cover:

• Normal wear and tear
• Damage caused by misuse or improper handling
• Unauthorised modifications

Warranty claims require:

• Proof of purchase
• Clear photos showing the issue

7. User Responsibilities

By using our website, you agree:

• To provide accurate and complete information
• Not to misuse the website or engage in fraudulent activity
• Not to copy, distribute, or exploit website content without permission

8. Limitation of Liability

To the maximum extent permitted by law, Mobility Direct Australia is not liable for:

• Indirect or consequential loss
• Delays in delivery caused by third-party carriers
• Loss arising from misuse of products

Nothing in these terms excludes your rights under the Australian Consumer Law, including guarantees that cannot be excluded.

9. Intellectual Property

All website content, including text, images, branding, and logos, is the property of Mobility Direct Australia and may not be used without written permission.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. We take reasonable steps to protect your data and ensure secure transactions.

11. Governing Law

These Terms & Conditions are governed by the laws of Australia. Any disputes will be handled within Australian courts.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact our support team.